Industry News

IBM’s Silverpop Buy Will Boost Marketing

IBM deal for SaaS-based Silverpop will boost marketing automation, challenging Oracle’s Responsys and Salesforce.com’s ExactTarget. IBM has a deep portfolio of marketing technologies, thanks to its acquisitions of Unica, Coremetrics,

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The #CMO Must Own the Customer Experience

By Kyle Lacy, Contributor for ExactTarget Social media, email, mobile messaging, and web channels host a number of customer-brand interactions, from social media advertising to customer service. Since ownership of these digital channels has

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